FAQs

We ship directly to customers within North America and Canada. If you are located outside of the USA and Canada, please email us at info@delomous.com before placing the order.

We offer free shipping service to the USA and Canada and your order usually arrives within one week.

USA

Processing time: 1-2 business days

Shipping time: 1-3 business days.

Canada

Processing time: 1-2 business days

Shipping time: 5-7 business days

Please check our Return & Refund Policy here.

Yes, feel free to email us at delomopets@gmail.com, or directly message us on Facebook and Instagram.

Feel free to ask us any quesitons via email and social media, a representative will get in touch with you within 24 hours. 

1.Make sure your pet is relaxed before grooming. Some sensitive pets need time to adapt to this glove. You can use the glove to do a massage gently for your pets after they fall asleep and show it to your pets and play with them while wearing this glove to let them become familiar with it before using it.
2.Gently move your hand in the direction of hair growth, being careful not to go too fast, because too fast combing can turn into plucking, just like we do with a comb.